Shop & handover
Shipping & collection
Collection in Baden
Collection in store is the preferred option for instruments, advice, gift cards and workshop handovers. Musicalbox will confirm when your order or gift card is ready.
the musical box
Obere Halde 27
5400 Baden
Shipping costs shown before purchase
For the delivery countries available at checkout, the cart calculates shipping and packaging before purchase. We discuss transport personally for particularly valuable instruments or instruments that cannot be insured. For the USA, the total includes a fixed allowance for expected import costs; Musicalbox bears the actual charges. For deliveries to other countries, import charges may be payable by the recipient.
Delivery within Switzerland
We normally prepare in-stock items for dispatch within 2–4 processing days after payment has been received. Our processing days are Tuesday to Friday, excluding public holidays. Allow an estimated further 2–3 business days for transport within Switzerland, Monday to Friday excluding public holidays. These are estimated delivery times; a binding delivery date requires an explicit agreement with you. We will notify you of foreseeable delays. For special orders and unusual transport requirements, we agree the timing before you order.
For invoice or advance-payment orders, dispatch preparation starts only after payment has been confirmed. The time until you transfer the payment and it reaches us is additional to the stated shipping time. We announce store holidays and changes to delivery times before you order.
Shipping and packaging within Switzerland cost CHF 19 per item priced below CHF 150, otherwise CHF 49 per item. Charges are added together for multiple items. The cart shows the total charges before you order. Collection in Baden is free.