Returns & reservations

Reservations

A reservation lets us prepare an instrument for advice or a playing appointment. It becomes binding only when Musicalbox confirms it personally.

Returns within Switzerland

For deliveries within Switzerland, there is no general right to return or exchange non-defective items. For instruments, please make use of our advice and the opportunity to try them in store where possible. A voluntary return or exchange can be agreed in writing in advance on a case-by-case basis. We also agree the condition, deadline and costs. Your rights concerning defective goods remain unaffected. Please contact us promptly about a defect or transport damage so that we can agree the next steps together.

For international deliveries, applicable mandatory consumer rights remain unaffected. Please contact us before ordering about the terms for your country.